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Whatfix

Overview

Job Category : Call Center/Customer Service

Work Location :Banaglore

Salary Offered : 500k - 1700 k

Designation Offered : Customer Success Manager

Experience Required : Minimum 2 Years

Job Description & Requirements

Job Description

Work closely with sales team to ensure effective and efficient onboarding of new customers and drive greater usage/adoption over time Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn Ensure client is achieving optimal result and ROI post implementation Lead web-based new product on-boarding training sessions for enterprise clients Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers Support the resolution of delivery, implementation or technical issues Perform other duties as assigned

Key Responsibilities

Flexibility to adapt with the demands of the business Excellent verbal and written communication skills Experience working with clients in the technology or SaaS industry Experience using CRM such as Pipedrive and Microsoft Office and/or G-Suite

Desired Candidate Profile

Understanding of basic sales concepts to support internal sales efforts
knowledge or previous work experience with JavaScript, HTML, CSS will come in handy
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.